This policy covers KIDSUNITED Inc. and its affiliated companies, franchisees and websites. We treat personal information as unique to you, which information may include your name, address, email address and telephone number. This information that you voluntarily provide to us in order to navigate through our website and receive information provided throughout this website including but not limited to product information, services offered through the website and at our KIDSUNITED clubs. Through this voluntary information, KIDSUNITED is also able to determine your past use of this information provided herein. We may provide information to our trusted partners and affiliates and franchisees who work on our behalf in order to communicate with you via this website about offers available from and through KIDSUNITED and our marketing partners.
When you voluntarily register with us, our affiliates or franchisees, you agree to provide information such as your name, email address, telephone number and gender. Once you register, you are not anonymous to us but we still hold your information in the strictest of confidence.
1. Scope
This Policy applies to the personal information we collect related to visitors to our website, www.kidsunited.com (the “Site”), users of our mobile applications (the “App” or “Apps”), visitors to KIDSUNITED clubs (whether owned by KIDSUNITED Inc. or one of our franchisees), and the services available through our Site and App.
By visiting the Site, using or downloading the App, or using any of our services, you acknowledge that your personal information will be handled as described in this Policy. Your use of our Site, App, or services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. The Terms of Use are incorporated by reference into this Policy.
If you are a California resident, please review Section 12 “Additional Information for California Residents” for important information about how we collect, use and disclose personal information about California residents and your rights under the California Consumer Privacy Act. Subject to applicable laws, US residents may have additional rights as set forth in Section 13.
This Policy does not apply to independently-owned and operated franchisees’ collection, use, and disclosure of your information, except as described in this policy with regard to data sharing and change of a franchisee.
This Policy also does not apply to the personal information that we collect about employees, contractors and other personnel related to their working relationship with us, or the personal information that we collect about applicants and candidates for a position with KIDSUNITED Inc. In addition, we may collect, generate, use and disclose aggregate, anonymous, and other non-identifiable data related to our services, which is not personal information subject to this Privacy Policy.
2. THE INFORMATION WE COLLECT ABOUT YOU
We collect information about you directly from you and from other parties, as well as automatically through your use of our Site and App.
Information We Collect Directly From You. The information we collect from you depends on how you use our Site, App, and Services.
To Sign Up for a Trial Class Online. To sign up for a trial class at a KIDSUNITED club through our Site or App, you must provide us with your name, email address, phone number, child’s date of birth, and the club you would like to attend for your class. We also will collect information that you provide about any health or general conditions that could affect your child’s ability to participate in a class.
We will also collect information about the classes you schedule and information about your purchases.
When You Visit a KIDSUNITED club. If you sign up for a trial class or become a KIDSUNITED member by registering at a KIDSUNITED club (whether owned by KIDSUNITED Inc. or one of our franchisees), you must provide us or our franchisee (as applicable) with your name, physical address, email address, child’s date of birth, phone number, and payment and billing information. We or our franchisee (as applicable) also will collect information that you provide about any health conditions that could affect your child’s ability to participate in a class. If you do not provide this information, we or our franchisee (as applicable) may not be able to offer our services to you.
We or our franchisee (as applicable) also will collect information about the classes you schedule, details about your attendance frequency and goals (as provided by you), and information about your in-club purchases. We or our franchisee (as applicable) will also collect information when you check in for a class, such as your name, address, email address, member ID, and club location. If you provide your information to a club owned by one of our franchisees, the franchisee will share the information you provide to us — please see the Information We Collect from Franchisees section below.
When You Express Interest in Purchasing a KIDSUNITED Franchise. If you express interest in owning a KIDSUNITED franchise, we will collect your name, physical address, email address, phone number, information about your finances, information about the location in which you are interested in starting your franchise, and any other information you provide to us with your submission.
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Information We Collect from Franchisees. As described above, if you visit a KIDSUNITED club owned by one of our franchisees, you will be providing your information directly to the franchisee. When you provide your information to a franchisee (including your in-club sign up information, purchases you make at a franchise, and your class information), the franchisee will make this information available to KIDSUNITED Inc.. The franchisee, however, handles all billing and account administration, including determining how your information is used for the franchisee’s own marketing purposes in accordance with applicable laws. If you register for a class at a different location from your home club, then the owners of both clubs — the one at which you completed your class and your home club — will have access to information about your class registration and participation.
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Information We Collect Automatically. We automatically collect information about your use of our Site and Apps through cookies, web beacons, and other technologies, including technologies designed for mobile apps. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
Site:
– domain name;
– your browser type and operating system;
– web pages you view on the Site; links you click on the Site; your IP address;
– the length of time you visit our Site and or use our Services;
– the referring URL, or the webpage that led you to our Site; and
– your device’s location information, with your permission, to help identify KIDSUNITED clubs located in your area and to help us market the KIDSUNITED® services.
App:
– mobile device ID; device name and model; operating system type, name, and version;
– language information;
– activities within the App; and the length of time that you are logged into our App;
– location information. With your permission, we will collect location information from your mobile device to help you identify KIDSUNITED clubs – located in your area and to help us market the KIDSUNITED® services. You may turn off this feature through the location settings on your mobile device.
3. HOW WE USE YOUR INFORMATION
We use your information, including your personal information, for the following purposes:
To provide our services to you, to communicate with you about your use of our services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
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To tailor the content and information we may send or display to you, to offer location customization, to offer personalized help and instructions, and to otherwise personalize your experiences while using the Site and App. For example, we will display upcoming classes at your preferred clubs, or we may use your location information to show you KIDSUNITED clubs in your area.
For marketing and promotional purposes in accordance with applicable laws. For example, we use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products, services, class sessions, or other information we think may interest you.
To communicate with you via SMS regarding the topics listed in the paragraph above, the topics listed in section 2 below, and any other necessary communications that a member of a service should expect from that service.
SMS Terms & Conditions
1. SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from KidsUnited, you may receive messages related to the following:
Promotional marketing text, follow-up messages, urgent weather alert, direct sales outreach. Example of such an outreach: “Hello, this is a friendly reminder of your upcoming class with [KidsUnited Coach] at [Club Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from KidsUnited at any time.”
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [3] SMS messages per week related to your [appointments/billing, etc.].
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from KidsUnited in the following ways:
By submitting an online form and acknowledging to opt-in to SMS communications.
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at your local club to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing or calling your local club.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
– Message and data rates may apply.
– You can opt out at any time by texting “STOP”.
– For assistance, text “HELP”.
– Message frequency may vary.
We use your information (typically in the aggregate) to assist us in advertising the KIDSUNITED brand on unaffiliated websites and in evaluating the success of our advertising campaigns (including our online targeted advertising and offline promotional campaigns).
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To better understand how users access and use our Site and Apps, both on an aggregated and individualized basis, in order to improve our Site and Apps and respond to user desires and preferences, and for other research and analytical purposes.
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To administer our membership reward program.
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To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
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To develop our franchise program. For example, if you inquire about operating an KIDSUNITED franchise, we will use your information to assess your suitability for owning one of our franchises.
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To enable our franchisees to provide services to you in their independently owned and operated clubs. In addition, if a franchisee leaves our franchise system, we will assist with facilitating the franchise’s transition to a new owner, including ensuring that the respective club’s members’ personal information is transitioned to the new owner to ensure the members continue to receive services.
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To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or ‎‎merger, as described below.
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Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or error, situations involving potential threats to the safety of any person, or violations of our Terms of Use or this Privacy Policy.
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For any other purposes we may inform you about from time to time.
4. HOW WE SHARE YOUR INFORMATION
We may share your information, including personal information, as follows:
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KIDSUNITED Franchisees. If we collect information from you requesting a trial class in your area, we will provide that information to the local franchisee. When you sign up for a class or schedule or purchase sessions through our Site or App or in-person at a club, such information is hosted by Daxko LLC. (“ZenPlanner”), a service provider under contract with KIDSUNITED Inc. and our franchisees. All data hosted by ZenPlanner is made available to KIDSUNITED Inc. and, if necessary, our franchisees in connection with the provision of our services. For example, if you complete a class at a club different from your home club, then your data will be available to the owners of both clubs. If a franchisee sells or otherwise transfers its franchise, we will transfer member information controlled by the outgoing franchisee to the successor franchisee.
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‍Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
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Service Providers. We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, the class sign-up portal is hosted by ZenPlanner; as noted above, when you register for a class, your information is available to the owner of that particular location and to KIDSUNITED Inc.
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We also disclose information in the following circumstances:
Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we will share certain of your personal information with lenders, auditors, and advisors, including attorneys and consultants.
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In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, or other legal process, such as in response to a court order or a subpoena.
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To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or where it is reasonably necessary as evidence in litigation in which KIDSUNITED Inc. is involved.
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Aggregate and De-Identified Information. We may share aggregate, de-identified, or anonymized information with third parties for marketing, advertising, research, or similar purposes.
No mobile information will be shared with third parties for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS
We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and App. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and App, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and App.
Cookie Settings. You can always change your preferences for cookies on our Site and opt-out of most third-party cookies(other than “essential” cookies that are necessary for our Site to function properly) through the “Cookie Preferences” button at the footer of our Site.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web or mobile application pages. We may use clear GIFs (aka web beacons, web bugs or pixel tags), in connection with our Site and App to, among other things, track the activities of Site visitors and App users, help us manage content, and compile statistics about usage of our Site and Apps. We and our service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Analytics. We also use automated devices and applications, such as Google Analytics (more info here https://support.google.com/analytics/answer/6004245?hl=en-GB) to evaluate the use of our Sites and Services. We use these tools to gather non-personal data about users to help us improve our services and user experiences. These analytics providers may use cookies and other technologies to perform their services and may combine the information they collect about you on our Sites with other information they have collected for their own purposes. This Policy does not cover such uses of data by third parties.
Do Not Track. Currently, our systems do not recognize browser “do-not-track” requests. For more information about do-not-track signals, please click here https://fpf.org/thank-you-for-visiting-allaboutdnt-com/. You may, however, disable certain tracking as discussed above (eg., by disabling cookies).You also may further opt-out of targeted advertising by following the instructions in the Ad Networks section.
Global Privacy Control. Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data “sales” as defined under certain laws. In certain regions, when we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.
Ad Networks. We use network advertisers to serve advertisements on unaffiliated websites or other media (e.g., social networking platforms). This enables us and network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including personal information, about you.
We may disclose certain information (such as your email address) to Facebook Custom Audiences (for more information on Facebook Custom Audience go here or to opt-out, go to the Facebook ad preferences page)—so that we can better target ads and content to you and others with similar interests on other websites or media (“Custom Audiences”). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other ad networks display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described below.
Users in the United States may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.
6. LINKS
Our Site and Apps may contain links to unaffiliated entities’ websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those websites. We are not responsible for the information practices of such websites.
7. SECURITY OF YOUR PERSONAL INFORMATION
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
8. ACCESS TO YOUR PERSONAL INFORMATION
You may modify personal information that you have submitted by logging into your account and updating your profile information. You may also update your information by visiting your KIDSUNITED club. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site or App for a period of time.
Subject to applicable law, you may also have certain rights to access, review, update, and correct inaccuracies in your personal information in our custody and control. If you would like to submit a request to exercise your privacy rights under applicable laws, please submit your request by visiting or contacting your local KIDSUNITED club.
You may also review and change your preferences for cookies on our Site and opt out of most cookies (other than those that are “strictly necessary”) through the cookie settings panel, which you can access by clicking “Cookie Preferences” at the footer of our Site.
If you are a California resident, please review section 12. For additional US disclosures, please review section 13.
9. WHAT CHOICES DO I HAVE REGARDING PROMOTIONAL COMMUNICATIONS?
In accordance with applicable law, we will send periodic promotional communications to you. You may opt-out of such communications by following the opt-out instructions contained in the communication, or if you have opted-in to our promotional text messages, replying STOP. We will process opt-out requests in accordance with applicable law. If you opt-out of receiving promotional communications about recommendations or other information we think may interest you, we may still send you communications about your account or any services you have requested or received from us. App users may enable or disable push notifications by adjusting their App or device settings.
Our franchisees also send their own marketing communications in accordance with applicable law. If you no longer wish to receive marketing communications from our franchisees, you will need to separately opt-out of the respective franchisee’s marketing communications. We do not control, and are not responsible for, the promotional communications sent by our independently-owned and operated franchisees.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS, OPT-IN DATA OR CONSENT COLLECTED TO ANY THIRD PARTY.
10. CONTACT US
If you have questions, comments, or complaints concerning our privacy practices, please contact your local club.
11. CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and App. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site and App.
12. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
This section of our Privacy Policy provides information for California residents, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”). California privacy laws require that we provide California residents information about how we use their personal information, whether collected online or offline, and this section is intended to satisfy that requirement.
Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
California Residents’ Rights. California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.
Right to Opt-out. California residents have the right to opt-out of our “Sale” of their personal information. California defines the term “Sale” broadly, and includes, our selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating (collectively a “Sale”) California residents’ personal information to another business or third party for monetary or other valuable consideration. Please note that while some of our sharing of personal information may be a “Sale” as defined by CCPA, we do not sell personal information for monetary compensation. California residents may exercise their right to opt-out of the Sale of their personal information by visiting or contacting your local KIDSUNITED club.
You may also review and change your preferences for cookies on our Site and opt-out of most cookies (other than those that are “strictly necessary”) through the cookie settings panel, which you can access by clicking “Cookie Preferences” at the footer of our Site.
Right to Opt-In. We do not sell personal information about residents without opt-in consent.
Notice at Collection. We are required to notify California residents, at or before the point of collection of their personal information, the categories of personal information collected and the purposes for which such information is used.
Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, at no charge, up to twice every 12 months:
Right of Deletion: California residents have the right to request deletion of their personal information that we have collected about them, subject to certain exemptions, and to have such personal information deleted, except where necessary for any of a list of exempt purposes.
Right to Know – Right to a Copy: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance.
Right to Know – Right to Information: California residents have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
– categories of personal information collected;
– categories of sources of personal information;
– business and/or commercial purposes for collecting or selling their personal information;
– categories of third parties/with whom we have disclosed or shared their personal information;
– categories of personal information that we have disclosed or shared with a third party for a business purpose;
– categories of personal information collected; and
– categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.
Submitting Requests. California residents may exercise the Right of Deletion, Right to a Copy, and / or the Right to Information by visiting or contacting your local KIDSUNITED club. We will respond to verifiable requests received from California consumers as required by law.
Right to Non-Discrimination, and Incentives. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California residents related to their personal information.
Discrimination: Businesses may not discriminate against residents who exercise their rights under CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices or rates or impose penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.
Disclosure of Incentives: If businesses offer any financial incentives for the collection, sale or deletion of California residents’ personal information, residents have the right to be notified of any financial incentives offers and their material terms, the right not be included in such offers without prior informed opt-in consent, and the right to be able to opt-out of such offers at any time. Businesses may not offer unjust, unreasonable, coercive or usurious financial incentives. We do not offer any financial incentives at this time.
13. ADDITIONAL US DISCLOSURES
In addition to the rights described in section 8, residents of certain states (including Colorado, Connecticut, Utah and Virginia) may have additional rights under applicable privacy laws, subject to certain limitations, as set forth below.
Right to Non-Discrimination. Businesses may not discriminate against residents who exercise their rights under applicable privacy laws. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices or rates or impose penalties on residents who exercise their privacy rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.
Right to Opt-out. Residents of certain states have the right to opt-out of our “Sale” of their personal information, which may broadly include our selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating (collectively a “Sale”) residents’ personal information to another business or third party for monetary or other valuable consideration. Please note that while some of our sharing of personal information may be a “Sale” as defined by applicable law, we do not sell personal information for monetary compensation. Subject to applicable law, residents may exercise their right to opt-out of the Sale of their personal information by visiting or contacting your local KIDSUNITED club.
You may also review and change your preferences for cookies on our Site and opt-out of most cookies (other than those that are “strictly necessary”) through the cookie settings panel, which you can access by clicking “Cookie Preferences” at the footer of our Site.